Customized products
Made-to-order or customized products cannot be cancelled, exchanged or returned once shipped, under any circumstances, as they are made specifically for your order.
Standard products — after shipping
Once a standard (non-customized) order has been shipped, it is not eligible for a refund or exchange for reasons such as change of mind, incorrect size selected, or delayed delivery — except where the product is defective, as described below.
Defective products
If your item arrives damaged or defective, we will make it right — subject to the following conditions:
- You must report the defect and request a return within 48 hours of delivery.
- The original receipt / order invoice must be provided as proof of purchase.
- The product must be unused, unworn and unwashed, with all original tags attached.
- Please include clear photos of the defect along with your order number when you contact us.
How refunds are issued
Approved defective returns are refunded as a store credit coupon, not a cash refund. The coupon is issued for the value of the returned item and can be used toward any future purchase on daime.online.
How to start a return
Email help@daime.online or call/WhatsApp +91 78774 62350 within 48 hours of delivery with your order number, a description of the issue, and photos of the defect. Our team will confirm next steps and, once the returned item is received and inspected, issue your store credit coupon.
Not covered
- Change of mind after delivery.
- Incorrect size ordered by the customer.
- Normal wear and tear, or damage caused after delivery.
- Customized or made-to-order products.
- Requests made more than 48 hours after delivery.